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In response to the pandemic and to ensure you feel comfortable and confident setting sail with us, we have updated our booking terms and conditions to offer flexible rebooking terms, valid for new and existing bookings made on or before December 31, 2020, and which depart on or before September 30, 2021.

With different options available, you have the freedom to plan your yacht charter experience, confident that if your charter with Sunsail is suspended due to Covid-19 (*please see below the qualifying reasons for this exemption), you may at any time up until 7 days prior to departure either:

  • Change the departure dates of your booking**, or:
  • Opt to receive a credit certificate for the charter amount*** (provided your balance is paid in full), which will be valid for any departure within 12 months from your original departure date. 

*Qualifying Reasons:

  1. We have confirmed that we are unable to operate your vacation due to local government restrictions.
  2. You are unable to reach your destination due to confirmed border closures or if your Foreign Office (or equivalent Government department) advises against ‘all‘ or ‘all but essential travel‘ to your booked destination AND such measures or advice is confirmed to still be in place on your date of departure.
  3. Any member of your party displays symptoms of Covid-19 in the four weeks prior to your departure. Please check with your local government health department for advice on what these symptoms are and please note that to benefit from this policy we will require a doctor’s note confirming that you have presented with symptoms of Covid-19.

**This is subject to the following conditions: If your charter departs between December 16, 2020 – January 2, 2021, then the notice period to make such a change will be 30 days, not 7. This change option is not applicable to Group Bookings. Except as stated otherwise, all other terms and conditions apply.

***If your charter departs between December 16, 2020 – January 2, 2021, then the notice period to make such a change will be 30 days, not 7. "Charter amount" refers to the cost of the yacht charter and ancillary extras booked at the same time, but does not include flights or other third-party services to which normal cancellation charges apply. This change option is not applicable to Group Bookings. Except as stated above all terms and conditions agreed to by you when you made your booking, including with regards cancellation, changes, or otherwise continue to apply.

We’ve also taken additional Safety Measures that endeavor to keep you and your family safe when visiting our bases.

Flex Protection Plan

Change of plans? With our Flex Protection Plan, you can change your trip destination or departure dates for any reason up to up to 14 days out (30 days if the departure date is between December 16, 2020 – January 2, 2021).  Just purchase the Flex Protection Plan within 14 days of confirming your charter and avoid change fees of up to $1,000 later. This offer is subject to the following conditions:

  • This plan applies to new bookings made from June 22, 2020, which are due to depart on or before December 31, 2021.
  • The new departure date must fall within 12 months of the original departure date. 
  • This plan may be applied once per booking.
  • If the re-booked charter results in a price increase, the difference in price will be the charterer's responsibility. If the re-booked charter results in a price decrease, the charterer will receive a credit certificate in the amount of the difference. The future-booking credit certificate is valid for one year.
  • The Flex Protection Plan fee ($350) is non-refundable and may not be redeemed for cash.

Please contact a Vacation Planner for more details about our Flex Protection Plan.

Base Reopenings

Please note: all base reopening dates are subject to change. As of September 21, 2020, the BVI has announced the territory will reopen to tourists on Dec 1, 2020. All charters for November 2020 are impacted and guests with charters scheduled to depart prior to December 1 will be receiving a credit certificate.

Table Updated: September 21, 2020 7:30 PM ET

DestinationsReopening Date
Vancouveropen (for residents of Canada only)
Tahitiopen
ItalyOctober 1, 2020*
Agana, CroatiaOctober 1, 2020*
Dubrovnik, CroatiaOctober 1, 2020*  **
Athens, GreeceOctober 1, 2020*
Corfu, GreeceOctober 1, 2020*
Lefkas, GreeceOctober 1, 2020*
SpainOctober 1, 2020*
AntiguaOctober 31, 2020
BahamasOctober 31, 2020
SeychellesOctober 31, 2020
St. MartinOctober 31, 2020
TongaOctober 31, 2020
GrenadaNovember 19, 2020
BelizeNovember 21, 2020
St. LuciaNovember 21, 2020
ThailandNovember 24, 2020
WhitsundaysNovember 24, 2020
The British Virgin IslandsDecember 1, 2020

For destinations not listed above, we will announce the reopening date shortly.

*For customers traveling from the U.S. or other South or Central American countries, charters will resume October 1, 2020. For customers traveling from Canada or Uruguay, our charters from Agana resumed June 27; charters from Dubrovnik resumed July 19; charters from Corfu and Athens resumed July 4; charters from Lefkas resumed July 1; charters from Italy resumed June 3; and, charters from Spain resumed July 11.

**The Dubrovnik base is open for existing charter bookings only. New bookings with departures after October 3, 2020 cannot be made at this time.

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