Sunsail guarantee

Four Hour Breakdown Commitment

Our 4-Hour Commitment

We maintain our fleet to the highest standards so you can make the most of your time on the water. But if you have any breakdown or technical problems, our sailing vacations are backed by our 4-Hour Commitment. This means you’ll be sailing within four hours of notifying the nearest base of the problem, or we’ll give you a credit towards one of our product (based on the daily flight exclusive charter fee).

Our 4-Hour Commitment covers all essential operating equipment, including:

  • Engine
  • Transmission
  • Windlass
  • Sails
  • Standing and running rigging
  • Battery and alternator

We don’t cover items that are unessential to operating your yacht, including:

  • Cellular phones
  • VHF
  • Refrigeration
  • Air conditioning
  • CD player
  • Marine toilets
  • Water pump
  • Dinghy and outboard
  • Depth and speed instruments

Note: If you plan to sail outside our defined sailing area you’ll need to sign a waiver and you won’t be covered by our 4-Hour Commitment in these waters. Also not covered are breakdowns that occur outside the defined sailing hours (8am-5pm) problems due to user negligence, bad weather or force majeure.

We want to make sure your sailing vacation is fun, memorable and successful. So if you have any problems during your yacht charter, please call us and we’ll sort them out.