Sunsail guarantee

Our 4-Hour Commitment

Our 4-Hour Commitment

We maintain our fleet to the highest standards, so you can make the most of your time on the water. However, if you have a breakdown or technical problems, please contact your base team so we can support you. 

For essential equipment, we provide a 4-hour commitment. This means we will attend to the yacht within four working hours of you notifying us of the breakdown of any essential equipment (judged by the opening hours of the base reception). 

Our 4-Hour Commitment covers all essential operating equipment, including:

For any lost sailing time relating to the above equipment, we will review this on a case-by-case basis, and compensation may be awarded. All compensation of this nature will be provided as a credit certificate. 

We are able to support you with the breakdown of unessential equipment too; however, this may not be attended to within 4 hours of us being notified. Unessential equipment includes: 

We want to make sure your sailing holiday is fun, memorable, and successful. So if you have any problems during your yacht charter, please call us.


The yacht must be within a twenty mile radius of the companies base for the policy to be applicable 

The 4-hour commitment is not applicable within the Exuma, Nassau base, and any franchise partner base (including Italy, Key West, Tonga, Whitsundays, and Martinique). 

If you plan to sail outside our defined sailing area you will not be covered

Also not covered are breakdowns that occur outside the defined sailing hours (8am-5pm) problems due to user negligence, bad weather or force majeure.

Plan Your Dream Vacation