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Customer reviews

It’s important to us that you always have a great experience with Sunsail. It’s important to us that you always have a great holiday experience with Sunsail. Please read through the recent reviews our customers have sent us so you can hear directly from them:

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Showing: 220 of 1599 Reviews
  • Matthias K.
    Reviewed May 12, 2024 (5)

    Perfekter Service, gepflegtes Schiff, super freundliche Lead Crew

    Service
    5
    Crusing area
    5
    Comfort
    5
  • Barrie T.
    Reviewed May 12, 2024 (5)

    Everything from the reception received, the yacht and the lead boat crew AJ, Chilli & Lois

    Service
    5
    Crusing area
    5
    Comfort
    5
  • Richard T.
    Reviewed May 11, 2024 (5)

    Snorkeling, food, sailing and Captain Malcom!

    Service
    5
    Crusing area
    4
    Comfort
    4
  • Harrison H.
    Reviewed May 11, 2024 (5)

    Things worked

    Service
    5
    Crusing area
    5
    Comfort
    5
  • Jeff Y.
    Reviewed May 11, 2024 (5)

    Everything was top notch! The boat, the service and weather!

    Service
    5
    Crusing area
    5
    Comfort
    5
  • Thomas H.
    Reviewed May 11, 2024 (4)

    The sailboat was in good shape, the staff was helpful and the check in/ check out was easy.

    Service
    5
    Crusing area
    4
    Comfort
    4
  • Martin W.
    Reviewed May 11, 2024 (5)

    Very welcoming staff, clean yacht, great lead crew.

    Service
    5
    Crusing area
    5
    Comfort
    5
  • Paul R.
    Reviewed May 11, 2024 (5)

    Stress free sailing knowing you have our back

    Service
    5
    Crusing area
    5
    Comfort
    5
  • Jane G.
    Reviewed May 11, 2024 (5)

    Great tuition from our amazing instructor Amy- who has the patience of a saint!
    Well equipped boat which was very comfortable
    Great local knowledge of excellent places to eat

    Service
    5
    Crusing area
    5
    Comfort
    5
  • Helen T.
    Reviewed May 11, 2024 (4)

    The professionalism and charm of the lead crew

    Service
    5
    Crusing area
    5
    Comfort
    5
  • Matthew & Pamela M.
    Reviewed May 10, 2024 (5)

    This is the 4th charter company we have rented from and it was the best experience. The boat was well maintained, the staff were wonderful, and it made for a very pleasant vacation.

    Service
    5
    Crusing area
    5
    Comfort
    5
  • Scott A.
    Reviewed May 10, 2024 (5)

    The Sunsail staff was focused and very interested in accommodating our needs and getting us underway as soon as possible. They were contactable and would address any maintenance issues with great speed. Boat in good shape. All as advertised. Very appreciative as many charter organizations are not very responsive and the boats on arrival are far less than advertised.

    Service
    5
    Crusing area
    5
    Comfort
    5
  • Jon D.
    Reviewed May 10, 2024 (5)

    I’ve chartered with Sunsail several times and every experience is amazing. The boats, the crew, the service, the locations. All top notch.

    Service
    5
    Crusing area
    5
    Comfort
    5
  • Jerry S.
    Reviewed May 7, 2024 (5)

    The boat and locations are perfect for us. We don’t want a lot of hassle, just get on the boat and go! Sunsail makes it easy.

    Service
    5
    Crusing area
    4
    Comfort
    5
  • Garrett S.
    Reviewed May 7, 2024 (5)

    Very seamless process and polished customer experience. Also, Boots, James, Kishmet and the rest of the staff are amazing.

    Service
    5
    Crusing area
    5
    Comfort
    5
  • Otto V.
    Reviewed May 5, 2024 (5)

    We had a staff of 4 on our Lefkada Floatilla.
    Phoebe was an amazing organizer and a great person to have leading the social aspect of our flotilla. She was bubbly and fun to be around and encouraging.
    Tom was our handyman and helped my wife and I a ton with our boat and spent extra time explaining things around our boat. He spent just as much time with all the other boats making sure everything was in working order.
    Matt was our captain and it was very obvious he had a lot of experience. He helped us, without making us feel dumb. He is kind and goes out of his way to make us feel safe and know the plan.
    Manu was the new guy on the flotilla staff and had a great attitude and a wealth of experience as well. He spent extra time with our boat explaining navigation and other techniques to sailing. His warm smile is contagious.
    As you can see, we had an incredible staff that all worked well together. Thank you for a great week.
    Otto V

    Service
    5
    Crusing area
    5
    Comfort
    5
  • Gillian A.
    Reviewed May 5, 2024 (5)

    Well maintained yachts friendly and very helpful lead crew

    Service
    5
    Crusing area
    5
    Comfort
    5
  • Simon R.
    Reviewed May 5, 2024 (5)

    This time we most enjoyed our lead crew

    Service
    5
    Crusing area
    5
    Comfort
    4
  • Geoffrey L.
    Reviewed May 5, 2024 (4)

    The people in the lead boat, they were wonderful

    Service
    5
    Crusing area
    4
    Comfort
    3
  • Stewart U.
    Reviewed May 5, 2024 (5)

    Once on site, the base staff + Costa our briefer were great. Matt / Tom / Manu / Phoebe – our flotilla crew were absolutely fantastic and made our trip. Our flotilla crew were professional and knowledgeable and took the stress out of sailing.

    Service
    5
    Crusing area
    5
    Comfort
    5

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Showing: 220 of 236 Reviews
  • henniegoosen2020
    Reviewed Sep 12, 2024 (4)

    We sailed from Agana in Croatia and back.We had fantastic weather, and our skipper Anja was very helpful,organised and set us up for an even better experience.She helped us with taxi arrangement as well as restaurant bookings ,this was much appreciated.
    We had a 3 bedroom boat that is definitely not recommended for more than 3 people.

  • Safari58349251535
    Reviewed Sep 7, 2024 (5)

    Thank you to Michael, Imogen, and Carraig for their support on our Krka flotilla. Lovely destinations and good times….

  • OnAir18948491593
    Reviewed Sep 7, 2024 (5)

    Anja was our skipper,very well organized and neat.We were well informed of everything all the time.She even helped with restaurant reservations ect.The boat is very small and I would suggest 1 couple in the 3 room boat.

  • skyehigh
    Reviewed Sep 1, 2024 (5)

    We just came back from a week flotilla in Croatia. Our lead crew was amazing, Esme was on hand for bookings, Fraser welcomed us into every dock showing remarkable patience when the boys line throwing went wrong and Miha visited every night to check on all things technical

  • Meander63970449191
    Reviewed Aug 31, 2024 (5)

    Huge thanks to Amy Smith for the fun and professional course with Sunsail Agana ! Amy is a very talented and thorough instructor. Her calm and patient approach certainly helped to get all Comp Crew and Skippers Ticket candidates across the line ! Thank you Amy ! You are a gem 😊

  • K7070JAsimonj
    Reviewed Aug 29, 2024 (5)

    We sailed as a family for a week with Rob from Sunsail. The children earned their RYA “Competent Crew”, my wife and I “Day Skipper”. We had a great time and learned a lot. Rob was great with the kids.

  • johnpC3691OE
    Reviewed Jul 13, 2024 (5)

    We had a beautiful week sailing in the BVI. The Sunsail dock facility is beautiful and the people are great and very helpful. We booked the wrong boat, too small. But Lindsay Roberts was able to provide us with a beautiful 50′ upgrade boat and at a reasonable price. So we had all the needed equipment to enjoy our trip.

  • Sunny_Travelor
    Reviewed Jun 24, 2024 (5)

    I have been chartering with The Moorings & Sunsail for 30+ years. The service from Travis and Seanna was top notch. When we arrived the provisioning was complete and already loaded on the boat. We received a complete and useful briefing from Seanna. This is a cruising area which is protected from the open ocean by a large barrier reef. It is also a very shallow area where your boat generator might have ingested sand from previous charterers which chews up the impeller — however, Travis sent a tech to replace the impeller while we were in Green Turtle Cay which was very convenient for us. The 454L was in excellent condition.

  • GrandTour30375883332
    Reviewed Jun 13, 2024 (5)

    Our 3rd bareboat charter in Belize. The Sunsail staff was excellent (special shout out to Diego and Kevin), and our catamaran was in great shape. The online paperwork system made our check out fast and simple. Belize is a challenging cruising ground, so pay attention to the chart briefing and the cruising guide, both provide good information on safe approaches! Belize is quite simply the best snorkeling and diving in the Caribbean, the best I have seen anywhere. We also enjoyed trips to Mayan ruins at Nim Li Punit, and later at Altun Ha, before and after our 8 day bareboat. Belize is wonderful, and the people everywhere are fun and welcoming. There’s a reason we have done this 3 times now! Check out the Hobbs Brew Barge in Placencia, especially if you crave a craft brew!

  • Traveler23117262194
    Reviewed May 11, 2024 (5)

    In one word, an extraordinary experience. At the reception office we were greeted by two beautiful and smiling girls and received vip service. At the yachts, very professional and welcoming maintenance personnel were waiting for us who explained everything in a professional manner. During the cruise we needed something from the office and they answered quickly and professionally. Highly recommended!!9

  • BenA344
    Reviewed Apr 4, 2024 (5)

    Charter sailing, with any company, in the BVIs is a joy. Great, reliable winds and weather make for a sailors paradise. Sunsail / Moorings provides great boats and service and has a great facility / location.

  • M6303VValexc
    Reviewed Mar 31, 2024 (5)

    Our charter with Sunsail in the British Virgin Islands (BVI) was an unforgettable adventure. Sunsail’s team provided exceptional service from start to finish, ensuring our catamaran was in top condition for comfort and performance. Sailing through the BVI’s stunning landscapes was breathtaking, and Sunsail’s expertise on the best spots to explore enhanced our experience.We faced a couple of technical issues along the way, but Sunsail’s prompt and efficient response ensured they were quickly resolved, allowing us to enjoy our sailing paradise without interruption. This level of attentive service made us feel highly valued and reassured us of Sunsail’s commitment to an unparalleled sailing experience.The flexibility to tailor our itinerary, combined with the beauty of the BVI and Sunsail’s outstanding service, made our trip magical. We left with memories of adventure, relaxation, and the joy of sailing, looking forward to our next journey with Sunsail.

  • Sightseer45712203007
    Reviewed Mar 29, 2024 (5)

    i have a group of sailing friends and we have been doing a bareboat charters around the world together each year for the last 20 years.
    this year we went to Sunsail: Antigua
    first let me talk about the base – nelson’s dock yard is a wonderful, protected landing and a nice place to start and end the journey – interesting things to see, easy access to stores to provision and buy souvenirs, lots of fun restaurants to try. the team at sunsail put the boat on and off the dock before handing the boat over (kind of like having a pilot coming into a major harbor), so while our crew may have enjoyed the challenge, we were also fine not having the drama of docking a boat we did not have a lot of experience with.
    next antigua – plenty of great sailing detinations – the winds and weather did not disappoint. lots of easy to navigate to anchorages…..just easy and fun and interesting.
    the boat – we had a Sunsail 44 with a 4 cabin layout. it was in good working order, clean, intelligently laid out and sailed very nicely. one of the nicest roomiest monohulls for its size.
    the team at Sunsail – the team at the base were friendly and helpful and professional. there is a lot more paperwork and explicit focus on safety then in the old days. however the team was thorough in their boat and map briefing and didn’t rush it and took our followup questions and made us comfortable. we enjoyed their smile and enthusiasm seeing us start our charter and their smiles and help winding things up.
    another great holiday – thanks Sunsail.

  • joedY4521LI
    Reviewed Mar 21, 2024 (5)

    Sunsail is a large operation and has some amenities that we have not seen elsewhere. Nice showers on shore with towels. Three places to eat close by and grocery shopping including a French deli within easy walking range. Staff were friendly and helpful.
    Our catamaran was pretty new, very clean, well equipped. Everything worked well. My only complaint was the minimal storage in the cabins.
    We modified our itinerary a bit as we went and had a good time. Winds were good and we did most of our traveling under sail. We have some experience sailing but enjoyed experimenting with the sails.
    Our only problem with crowds was at the Baths. I would avoid that in the morning when tour groups may be more likely. Didn’t see really colorful coral, etc but I did swim in the midst of 40 or 50 little yellow fish–a thrill for me. S upper at Marina Cay was nice. The Pirate’s Bight was very noisy but I enjoyed the musician and dancing.
    BVI is a beautiful, beautiful place.
    PS: If you fly to St. Thomas and take the ferry make reservations for the return trip. We did not and the 2 convenient ferries were sold out, though we did get another after a mad dash up the coast.

  • frandH4122QB
    Reviewed Mar 18, 2024 (5)

    Amazing sailing week with Sunsail in Tortola. Excellent welcome on the base, well maintained boats, strong winds and overall nice sunny weather, easy mooring on balls, fun sailing on Sunsail Catamaran 40 with all amenities (electricity, air conditioning, etc…), nice restaurants and bar on the islands, unforgettable trip to Anegada, a dream week once again thanks to Sunsail!

  • 986NigelB
    Reviewed Feb 22, 2024 (4)

    We enjoyed a fantastic 8 night bareboat sail around the BVI on a Sunsail 46 from the Sunsail/Moorings marina at Tortola. Having been used to the attention to detail of Sunsail Europe, this was sadly lacking at Tortola. There was no welcoming contact from the base in the weeks leading up to our charter. Our air con wasn’t working, there was no gas in the canister, our Wi-Fi didn’t work and multiple door handles fell off. We wasted our first morning stuck in the base while a whole host of friendly staff worked to fit the problems.
    The BVI is very busy in February and on three mornings we had the 7am stress of trying to secure a Boaty Ball mooring at popular locations. These were all booked in 10 seconds! We had prebooked three marinas and all our restaurants which proved a good call.
    Our boat itself was excellent with all the major features like sails, engine, generator, tender working well throughout the week. We had some great sailing in the moderate-fresh Easterly Tradewinds and also enjoyed the warm temperatures and water for swimming and snorkelling. We booked a paddleboard but didn’t get to use this due to the significant swells, even at “sheltered” anchorages.
    All the Sunsail staff were friendly and helpful and with more care with the preparation and presentation of the boat, this would be a five star review.

  • Journey26735788455
    Reviewed Feb 21, 2024 (5)

    The trip exceeded our expectations, but Radge (our captain) MADE the trip! From the start, he asked us our priorities on the trip and what activities we wanted to focus on and he delivered on all of that. There were a couple of us nervous about getting sea sick and there was a storm that came through one of the days, and he changed up the itinerary to get us to a safe place to be for the night that was protected from the high winds. He also dove for conch and made us homemade ceviche, along with homemade tortillas one morning and homemade stuffed jacks another morning! He also took me snorkeling and let me stick with him so he could tell me what I was seeing and pointed out things to me too. He was the highlight of the trip, make sure to request for him!

  • ruddleguts
    Reviewed Feb 14, 2024 (5)

    An outstanding holiday. Wouldn’t hesitate to go again. A few niggles regarding maintenance, the Sunsail damage policy and the completeness/accuracy of the yacht details. Neverthess we have used Sunsail for three trips to the BVIs and have had great holidays each time.

  • V6106BLlisam
    Reviewed Feb 8, 2024 (5)

    My best friend and recently finished a fabulous week-long trip sailing around the BVI on a beautiful boat booked through Sunsail. Our captain, Rachel Smith, was superb. She handled the boat flawlessly, inspiring complete trust. Her knowledge of the islands led us to the best moorings, restaurants and beaches. She was unfailingly good-natured, and allowed us the time we wanted on the helm–helping us become better sailors and keeping our safety and the boat’s top of mind. Rachel’s motto is “making dreams come true.” She certainly made our vacation in the BVI a dream come true, so we highly recommend Sunsail and Captain Rachel.

  • NicoMere50
    Reviewed Feb 5, 2024 (5)

    Wonderful cays and atolls even if the weather has been often cloudy. We had on board for 6 days a local skipper, Dan, who is a real smart person and made possible to reach anchorages we would not reach without him. He also got fishes and lobsters for us. The Sunsail staff in Placencia is very nice. They always answered our numerous questions and gave us the assistance we needed. The catamaran perfectly corresponds to the description we had when we booked it

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