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The Sunsail Guarantee

Sunsail Four Hour Guarantee

By maintaining our yachts to the highest standards we ensure that you make the most of your vacation time on the water. We strengthen this promise with our Four Hour Guarantee. Should you experience a breakdown/technical problem during your charter, we will complete repairs within four hours of notification of our nearest base, or we guarantee a credit towards a future Sunsail product, based on the daily charter fee. To be covered under this guarantee, the yacht must be within a twenty mile radius of the Companies base.

The Sunsail Four Hour Guarantee covers all equipment considered essential to the operation of the yacht:

  • Engine
  • Transmission
  • Windlass
  • Sails
  • Standing and running rigging
  • Battery and alternator

Excluded from the Sunsail Four Hour Guarantee are cellular phones, VHF, refrigeration, air conditioning, CD player, marine toilets, water pump, dinghy and outboard, depth and speed instruments and any other items that do not prevent yacht operation.

Please note that if you plan to cruise outside the defined Sunsail sailing area you will be asked to sign a waiver and will not be covered by the Sunsail Four Hour Guarantee when you are sailing in these waters. Breakdowns occurring outside the defined sailing hours (8am and 5pm) or due to user negligence, bad weather and Force Majeure are also excluded from The Sunsail Four Hour Guarantee.

The time of the breakdown will start from the point when direct contact is made between the charterer and Sunsail, and you must contact the base at the time of the problem or dissatisfaction. If we are unable to resolve the problem within four hours, we will guarantee a credit towards a future Sunsail product. The Sunsail Base Manager and the party leader must agree on the time lost and complete a guarantee form prior to departure from the marina.

Sunsail’s dedicated staff will offer every assistance they can to ensure that your sailing vacation is a fun-filled success. So if you encounter any difficulties at all during your yacht charter, please do not hesitate to call us with any concerns.


Sunsail Value Guarantee

Sunsail represents the best value in sailing charters. To ensure you agree, should you find a like for like sailing vacation at a better value, we guarantee to match it. Similar vacation is defined as same size, type and age of yacht in the same destination for the same dates. Written proof is required and other restrictions may apply (i.e. peak dates excluded, subject to availability, etc). Please speak to the Sunsail Sales Team for full details.