Croatia - Essential Holiday Information
Croatia 1 and 2 week flotillas
Sunsail Dubrovnik
ACI Marina Dubrovnik
Na skali bb
20 236 Dubrovnik
Croatia
Tel/Fax: 00 38520 455 075
Sunsail Sibenik
Contact via Sunsail Kremik
Marina Kremik
22202
Primosten
Croatia
Tel/Fax:00 38522 571760
Please note these numbers are NOT staffed full time.
TIME
• Time difference between the UK and Croatia is + 1 hour
LANGUAGE
• Croat, but German, English and Italian are also spoken.
PASSPORT & VISAS
• Please ensure your passport is valid for the period of travel and for six months after you return.
• Your passport name must match the name on the flight ticket otherwise you may not be able to travel and insurance may be invalid.
• No visa is required for Croatia but non-British passport holders should check with their local Consulate direct.
• If your child is not already included on a valid British Passport they are required to hold their own passport.
VACCINATIONS
• There are no compulsory vaccinations for Croatia.
• Please refer to the Department of Health's 'EHIC and health advice for travellers' web page at www.dh.gov.uk or consult your family GP for further details. All travellers are advised to ensure that tetanus and Polio vaccinations are kept up to date and Hepatitis A is recommended if you are travelling frequently or spending extended time in Croatia.
AIRPORTS
• Dubrovnik Airport is approximately 30 minutes from the base at ACI Marina Dubrovnik and 30 minutes from the base at Slano.
• Split Airport is approximately 40 minutes from Kremik base.
• Croatia is not a member of the EU. Check your duty free allowance in the duty free guide available on the flight.
• When shopping in Croatia you may be offered receipts in shops far lower in value than the amount paid. Shops do this to declare less tax. The Customs Officers at your home airports are well aware how much most goods are worth. If you declare a lower value, you may have the goods seized and a heavy fine imposed.
CURRENCY
• The official unit of currency is Kuna(KN). You can exchange money at the departure airport, but the exchange rate is often better once you are in Croatia. Only 2000 Kuna can be imported or exported.
• Cash can be exchanged at banks, post offices, exchange offices, travel agencies, marina offices and hotels. There are ATMs on most of the islands. Travellers cheques are not readily accepted.
• Visa and Mastercard are accepted in larger towns and on some islands but it is advisable to have cash to pay for meals.
• Post Offices open Monday to Friday from 0900hrs until 1300hrs, banks are open from 0700hrs to 2000hrs Monday to Friday and 0800hrs to 1200hrs Saturday.
• Currency can be exchanged commission-free at any First Choice Retail outlet on production of your Sunsail invoice. To pre-order your currency from a First Choice Retail outlet, telephone in advance.
CUSTOMS & IMMIGRATION
• Before leaving the airport, you will have to clear Immigration and Customs.
• Customs and Immigration work on a spot check basis
TRANSFERS
Please, send your travel arrangements to us so we can assist with transfer details where required.
PLEASE NOTE:Guests arriving separately should bring a copy of the charter contract / invoice.
BOARDING/DEPARTURE
• Your yacht will be ready at 1800 hrs for boarding. Please be aware that the yacht and chart briefings will be arranged on your arrival. At the end of your charter your yacht will need to be vacated by 0900 hrs so we recommend that you return to the base the day before.
BRIEFINGS
• Your flotilla crew will carry out chart and flotilla briefings describing the cruising area, facilities at each stop and any potential hazards.
• Yacht briefings introduce you to your yacht, its systems and rigging.
• It is important that all systems and equipment are fully understood.
• PLEASE NOTE: Briefings are mandatory.
SAFETY
• All yachts are equipped with life jackets and a harness for everyone on board. We leave it up to you to decide when personal safety equipment should be worn.
• We suggest that children who are not strong swimmers should not be allowed in a dinghy without a life jacket or buoyancy aid and that they should wear a buoyancy aid or harness when on deck. Children under 5 will have to provide their own lifejackets. Children under the age of 16yrs should not operate an outboard engine.
ILLNESS OR INJURY
• Contact a member of Sunsail staff as soon as possible on either a lead boat or at Sunsail base or Club.
• If you need to make a claim for curtailment due to illness, ask the base manager for assistance and contact your insurer’s emergency medical service immediately.
• Your insurance company will assist with travel arrangements, advice and payment of bills.
• Obtain receipts for any medication, treatment or transport you have to pay for and submit with your claim.
PROVISIONING
• You can provision online before you depart. The provisioning pages will confirm the latest order date for your chosen destination.
• Supermarkets are situated a short walk away from both bases. Shops are open from about 0700 until 1900 every day (some close for siesta) and the majority close Sunday mornings. Many of your favourite products and brands may not be available.
• PLEASE NOTE: Kremik Marina supermarket closes at 1300 hrs on Sunday and there can be very long queues on a Saturday and Sunday morning. As such we recommend using the online provisioning service. The supermarket in the marina at Dubrovnik is open from 8am until 8pm on Sundays.
THE MARINAS
Facilities adjacent to the bases include:
• Restaurants and bars
• Selection of shops
• Pool (Dubrovnik only)
• Laundry
• Showers and toilets
• Money exchange (Kremik only)
• Water
• Electricity - mains power 220v. European 2 pin round as standard.
EQUIPMENT ON THE YACHTS
Sunsail yachts are equipped with just about everything you will need for a safe and enjoyable holiday.
• A deposit is required for dinghy, outboard engine, windsurfer, ocean kayak, cruising chute and GP.
• A refundable security deposit of £300 (regardless of number of items booked) is payable by credit card or Travellers Cheques at the Sunsail base against the loss or damage of these items, whether included in the basic holiday price or as an extra.
• You will be given a checklist on arrival to make sure you have all the items listed on the inventory.
• Please inform the base manager before you leave the base if anything is missing as it is not always possible to replace or exchange items once you have departed on your cruise. Stolen items must be immediately reported to Sunsail management and the local police. An incident report will be completed for insurance purposes
• Any problems with, or damage to, your yacht must be reported to the local staff immediately. If not we cannot be held responsible.
• Each yacht is equipped with two pairs of snorkelling equipment, linen and bath towels and navigation equipment. Please bring beach towels with you. We advise you not to bring self-inflating life jackets or buoyancy aids fitted with gas-cylinders as they may not be allowed on the aircraft.
• Clothing – In Sunsail locations dress is informal, but we ask you to respect local etiquette. Wet weather gear and fleeces are advisable for early and late season.
MOORING FEES AND TAXES
• Mooring fees are usually charged in harbours and on town quays by the local municipality. These are usually between €25 and €30 which is less than the per night charges in the larger marinas, but shower and toilet facilities may not be available.
• Well equipped marinas are common in Croatia and generally cost about €50 (for a 30 ft yacht) to €80 (for a 50ft yacht) per night. The actual price is dependant on the size of your yacht and the specific marina pricing policy. Shore power, water, and shower and toilet facilities are included in the cost of berthing in a marina.
• If you use a private jetty free of charge, you are expected to eat at the owner’s restaurant.
KORNATI NATIONAL PARK
• You must buy a 2-day/1 night pass for your yacht and for everybody on board to sail and moor / anchor in the National Park area. This is approx. €45 for a 35ft yacht.
MONTENEGRO
• It is possible to sail to Motenegro, but you must go through the Clearing procedures for both legs of your journey. The Croatian Clearing Port is Cavtat, south of Dubrovnik, and the Montengrian Clearing Ports are either Zelenika or Kotor.
• When leaving Croatia, all yachts under 12m will have to pay €20. All yachts arriving in Montenegro have to purchase a Montenegrian cruising permit costing approx. €100. Port fees in Montenegro are additional.
QUALIFICATIONS
• The Croatian Port Authorities require all skippers to be ICC qualified or hold the equivalent RYA qualification and may board your yacht to inspect your papers. These visits are routine, but please ensure that you take your sailing certificates with you. Port Authorities require you take your sailing certificates with you.
SKIPPERS & CREW QUALIFICATIONS AND BOAT PAPERS
• It is ESSENTIAL that we have all of the following details in advance: Full name, date of birth, place of birth, nationality and passport number/ID card number for every member of your crew so that your boat papers can be prepared. You will not be able to sail without these papers, and failure to supply information in advance could delay your departure from the base. The sailing experience you provide on your booking confirmation is required as proof of sailing experience for the the Croatian Port Authorities. Please bring any RYA certificates or other sailing qualifications with you.
CHARTS AND PILOT BOOK
• All the charts and pilot books you will need for the sailing area are on board the yacht. Charts and pilot books can be purchased in advance from www.imray.com or www.kelvinhughes.com
COST OF LIVING
• On average the cost of living in Croatia is approximately 20% less than the UK, however imported and branded goods are often more expensive.
EATING OUT
• There are restaurants close to the bases and around many of the islands, with a wide selection of menus at various prices. Freshly caught local seafood is very popular. The local Sunsail staff will advise you of the whereabouts of restaurants.
• Service charges are not always included; please check when paying your bill. If service is not included, 10% is the average.
LOST PROPERTY
• If any valuables are left behind in your base, please contact the relevant base as soon as possible after the loss.
• Our base staff will endeavour to locate your property and will contact you with the result of their search.
• Return of property to you will normally be by DHL. The cost of the courier service plus a £15 charge will have to be taken by credit/debit card.
• If goods are left on the plane you will need to contact the airline direct. For First Choice Airways this number is 01293 507160. The office is open between 10am and 4pm. If there is no reply leave and message and they will return your call.
PLEASE NOTE SUNSAIL DOES NOT ACCEPT RESPONSIBILITY FOR ANY GOODS THAT SUBSEQUENTLY GO MISSING DURING TRANSIT TO THE UK
PLEASE NOTE
• If you feel that a problem may adversely affect your holiday, you must give our staff the opportunity to resolve it for you. If the problem is not resolved to your satisfaction, please ensure that you inform the base manager and it is essential that you complete a holiday report form.
• Unfortunately, claims made for problems not reported first to the base staff and then to the manager locally, cannot be considered.
TO REITERATE THE HOLIDAY BOOKING CONDITIONS, ANY COMPLAINTS OR CLAIMS MUST BE RECEIVED IN WRITING WITHIN 28 DAYS OF THE END OF YOUR HOLIDAY.
SUNSAIL – RESPECTING DESTINATIONS
• Sunsail remain committed to looking after the environment and supporting the cultures where we operate and over many years you have helped us to ensure that our presence does not negatively impact these areas. Please continue to assist us to leave these areas ‘As good or better than we found them’
PLEASE NOTE: Times and prices are correct at the time of publication , but are subject to change without prior notice.
Croatia Information Sheet last updated 02.07.07
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